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COURSES
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MEDIATION
Teams and organisations can experience conflict in the workplace which can impact on the morale of many staff, not only those directly involved. Workplace mediation is a formal yet flexible process whereby an impartial mediator facilitates communication between those in dispute in order for them to reach a mutually-acceptable outcome and re-establish a professional working relationship.
Mediation supports people to make choices about the situation and can result in improved relationships. The people involved in the conflict are the only ones who can sustainably change the situation. Mediators work to create an environment where the parties’ capacity to constructively address the issues is maximised. It works as well between team members and between managers/junior staff. Mediation can avert the need for grievances or disciplinary action. Challenge Consultants include trained and highly experienced mediators who provide mediation services to our clients. If this service could be helpful to you or your organisation, please do contact us at the Challenge office on 020 7272 3400 or e-mail us at donna@challcon.com for an initial conversation. |